Refund Policy | Whafix Solar

Whafix Solar is committed to providing a transparent refund experience. If a product is damaged, defective, or does not meet the description, we will work with you to resolve the issue quickly and fairly.

Refunds are available for eligible products returned within the stated return window and in accordance with our quality checks. Items must be unused and returned in their original packaging unless an exception is approved.

Submit a refund request through our support channels or the contact form. Provide your order number, product details, and a brief explanation of the issue so our team can review your case.

Approved refunds are processed within 5–10 business days from the date we receive the returned item. The exact time for funds to appear in your account depends on your payment provider.

Certain products may not be eligible for refunds due to hygiene, custom configuration, or installation services. We will note any non-refundable items at the point of purchase.

If your refund request is not resolved to your satisfaction, please contact our customer service team for further review.