Frequently Asked Questions

Whafix Solar provides a wide range of solar energy solutions including solar generators, inverter systems, batteries, solar panels, solar lights, CCTV systems, and various solar appliances. We source high-quality products suitable for residential, commercial, and industrial applications across Nigeria.

Yes, we offer professional installation services through our network of certified installers. We can help you design, install, and maintain your solar energy system. Register as an installer on our platform if you're interested in partnering with us.

We accept multiple payment methods including:

• Bank transfer
• Debit and credit cards (Visa, Mastercard)
• Online payment via Paystack
• Bank transfers for installers

All transactions are secured and encrypted for your protection.

We offer a comprehensive refund policy to ensure customer satisfaction. Products can be returned within 30 days of purchase if they are unused and in original condition. For details on specific products or damage claims, please visit our full refund policy page or contact our support team.

Delivery times vary based on your location:

• Lagos: 2-3 business days
• Major cities: 3-5 business days
• Remote areas: 5-10 business days

You'll receive tracking information and updates via email and SMS once your order ships.

Yes, all our products come with manufacturer warranties. Warranty periods vary by product type:

• Solar generators: 2-5 years
• Inverters: 2-3 years
• Batteries: 2-5 years
• Solar panels: 25-30 years

Warranty covers manufacturing defects and malfunctions under normal use conditions.

Interested in becoming a distributor? Visit our Become a Distributor page to learn about benefits and how to apply. We offer competitive profit margins, exclusive training, marketing support, and access to our distributor dashboard to track sales and earnings.

Once your order is shipped, you'll receive an email and SMS with a tracking number. You can use this number to monitor delivery progress. Sign in to your account dashboard to view all your orders and their current status. If you need help locating your tracking information, contact our support team.

We have a tiered distributor system that rewards sales growth and performance. As you increase your sales volume, you unlock higher levels with better commission rates, exclusive products, and enhanced support. For full details, check our Distributor Levels guide in your dashboard.

As a distributor, you can withdraw your earnings anytime once you meet the minimum balance. Access the Withdrawals section in your dashboard to request a payout. Withdrawals are processed to your registered bank account within 2-5 business days.

Forgot your password? Click the "Forgot Password?" link on the sign-in page. Enter your email address and we'll send you a secure link to reset your password. Check your email and follow the instructions. If you don't receive the email, check your spam folder or contact support.

Our support team is here to help! You can reach us through:

• Email: support@whafixsolar.com
• WhatsApp: +234 813 839 9667
• Contact page: Visit our Contact page for more options

Response times: Monday-Friday 9am-6pm (WAT). We typically respond within 2-4 hours during business hours.